1
Refund eligibility
Refunds are reviewed case by case. A refund may be considered when an order has not been processed, account details cannot be confirmed, or a payment/order mismatch is identified.
Policy
Refund & Returns
This policy explains how refund requests are reviewed for digital top-up orders placed through ShopCoinsHub.
ShopCoinsHub Policy
Refund & Returns
This policy explains how refund requests are reviewed for digital top-up orders placed through ShopCoinsHub.
01
Refund eligibility
02
Completed orders
03
Incorrect or duplicate details
2
Completed orders
A refund may be declined if TikTok Coins or PUBG GLOBAL UC have already been delivered to the account ID submitted by the customer.
3
Incorrect or duplicate details
Incorrect account IDs, duplicate submissions, missing order information, or unclear confirmation details may delay or affect refund decisions.
4
How to request review
Customers should contact support with their order ID, WhatsApp number, selected package, and account ID so the team can review the request accurately.
Note
Important
Refund decisions are made after reviewing the order status, submitted details, and support history.
Clear terms
Customer support
Digital service